Introduction
JooWorld respects your privacy. This policy explains how we collect, use, and protect personal information from two types of visitors:
- Visitors: Those who simply browse our website
- Customers: Those who create an account or make a purchase
What Personally Identifiable Information (PII) We Collect
PII refers to any information that can be used to identify, contact, or locate a specific individual.
From all visitors (including those who do not make a purchase):
- IP address
- Browser type and device information
- Basic usage data (such as pages visited, time spent on site, and products viewed)
From customers who make a purchase:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order history (what you purchased and when)
- Payment method used (e.g. Stripe or PayPal)
Note on payment information: Your full credit card details are never stored on our website. Payment information is collected directly and securely by our payment processors (Stripe or PayPal). Our website only receives a token that confirms your payment method without exposing your full credit card details.
We only collect personal data that is necessary for the purposes outlined in this Privacy Policy, in accordance with Singapore’s Personal Data Protection Act (PDPA).
How We Use Your Information
We use your personal information for the following purposes:
To fulfil your order: We use your name, email address, billing and shipping addresses, and order history to process payments, print your t-shirts, and ship them to you.
To provide customer support: We use your information to respond to your inquiries and provide requested information.
To send you important service updates: We will send you emails related to your order, such as order confirmations and shipping notifications. You cannot opt out of these transactional emails, as they are necessary for us to fulfil your purchase.
To send you marketing communications: If you have provided your consent, we will send you emails about new products, promotions, and similar goods and services. You can opt out of these marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email.
To improve our website: We analyze usage data to understand how visitors interact with our site and to make improvements.
What Organizations Collect Your Information?
We collect information directly from you when you place an order or create an account. Additionally, the following third-party service providers collect or process information as part of our store.
Payment processors:
Stripe and PayPal collect payment information (credit card details, billing address, email) when you check out. We never store your credit card details on our own servers. Stripe and PayPal use this information to process your payment, prevent fraud, and comply with financial regulations. For more information, see Stripe’s privacy policy and PayPal’s privacy policy.
Printful receives your name, shipping address, and order details to print and ship your product. They do not use this information for any other purpose. See Printful’s privacy policy for more information.
WooCommerce powers our store. It stores your information on our secure server but does not send data to WooCommerce.com unless you use optional paid services (which we do not currently use).
Hostinger (where our WooCommerce store is hosted) stores server logs containing IP addresses to maintain security and site performance.
Under the Singapore Personal Data Protection Act (PDPA), we remain fully responsible for your personal data, even when it is processed by these third-party service providers on our behalf. /We have data processing agreements in place with these third parties to ensure your data is protected and only used for the services they perform for us./
How We Protect Your Information
We take the security of your personal information seriously and implement industry-standard measures to protect your information from unauthorized access, disclosure, or alteration. These measures include:
Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information transmitted during checkout.
Access Control: Access to your personal information is restricted to authorized personnel who need it to perform their job functions, such as fulfilling your orders.
Breach Notification: In the event of a data breach that is likely to result in significant harm to you, we will notify you and the Personal Data Protection Commission (PDPC) within 3 calendar days as required by Singapore law.
How We Collect and Use Usage Information
When you visit our website, we automatically collect certain usage information. This includes, but is not limited to:
- IP addresses
- Browser types and versions
- Pages visited
- Date and time of visit
This information is used to:
- Analyze trends and understand how visitors use our site
- Administer and maintain our site
- Track user movement and behaviour in aggregate
- Gather broad demographic information
- Improve our products and offerings based on how customers interact with our site
Legal Basis (Singapore PDPA): We process this information under the Business Improvement Exception (First Schedule, Part 5, Paragraph 1(2)(c) of the PDPA). This allows us to learn and understand the behaviour and preferences of visitors to improve our services.
We have determined that:
- These purposes cannot reasonably be achieved without processing usage information in an identifiable form
- A reasonable person would consider this use appropriate in the circumstances
We anonymize usage data for analytics by removing direct identifiers (such as names, email addresses, and IP addresses where possible). Anonymized data is not considered personal data under the PDPA.
Cookies and Tracking Technologies
We use cookies to improve your experience on our site. Under Singapore’s PDPA, we are accountable for how cookies collect and process your personal data.
Types of cookies we use:
- Essential cookies: Required for the shopping cart and checkout. These do not require your consent.
- Functional cookies: Remember your preferences (such as language or region). These require your consent before being set.
Your choices: When you first visit our site, you will see a cookie banner asking for your consent before we set analytics or marketing cookies. You can also disable cookies through your browser settings, but essential cookies are required for the site to function.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy.
- Order records (name, address, purchase history) are retained for 7 years to comply with Singapore tax and accounting laws..
- Marketing consent records are retained for as long as necessary to demonstrate compliance with data protection laws, including documenting your opt-out status after you unsubscribe
- Payment information is not stored by us. Payment details are handled by Stripe and PayPal according to their retention policies.
When personal data is no longer needed, we securely delete it.
Your Rights Under Singapore’s PDPA
Under the Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
- Right to access: You may request access to the personal data we hold about you.
- Right to correction: You may request that we correct any inaccurate or incomplete personal data.
- Right to deletion: You may request that we delete or anonymize your personal data when it is no longer necessary for the purposes for which it was collected. Please note that we may retain certain data as required by law (e.g., for tax purposes).
- Right to withdraw consent: If you have previously consented to our collection, use, or disclosure of your personal data (such as for marketing emails), you may withdraw your consent at any time.
- Right to complain: You may lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe we have violated the PDPA.
How to exercise your rights: To make a request, please contact us at JooWorld3650@gmail.com. We will respond within a reasonable time, typically 30 days, as required by the PDPA.
International Privacy Rights
For customers in the European Union (GDPR):
- We process your data under: contract performance (orders), legitimate interest (analytics), and consent (marketing)
- Your data may be transferred to Singapore. We use Standard Contractual Clauses for these transfers
- You have the right to lodge a complaint with your local data protection authority
For customers in California (CCPA):
- We do not sell your personal information to third parties
- We do not collect sensitive personal information as defined by the CCPA
- Our website does not respond to Do Not Track signals at this time
- California residents may authorize an agent to make requests on their behalf
Children’s Privacy
Our website is intended for general audiences and is likely to be accessed by individuals under 18 years of age. We are committed to protecting children’s personal data in accordance with Singapore’s Personal Data Protection Act (PDPA) and the PDPC’s Advisory Guidelines on Children’s Personal Data.
Age of Consent
- Under 13 years old: We do not knowingly collect personal data from children under 13. If you are under 13, please do not provide any personal data on our website. If we discover that we have collected personal data from a child under 13 without parental consent, we will delete that information immediately.
- 13 to 17 years old: If you are between 13 and 17, you may provide your personal data (such as your name, email, and shipping address) to purchase our products. By doing so, you confirm that you understand this Privacy Policy and the consequences of providing and withdrawing your consent. If you do not understand any part of this policy, please ask a parent or guardian for assistance before providing any personal data.
Parental Rights
If you are a parent or guardian and believe your child under 13 has provided personal data to us, or if you have any questions about our children’s privacy practices, please contact us immediately at: JooWorld3650@gmail.com
What Choices Are Available to Visitors?
As described in the “How We Use Your Information” section above, you may opt out of receiving marketing emails from us at any time by clicking the “Unsubscribe” button at the bottom of every marketing email you receive. You will be removed immediately, and you will receive no further marketing messages.
You cannot opt out of transactional emails related to your orders (order confirmations, shipping updates, and customer service responses), as these are necessary to fulfil your purchases.
How Can Visitors Correct Their Information?
Visitors and Authorised Customers may contact us to update their Personally Identifiable Information (such as a change of address, email, or phone number). We will respond to correction requests within a reasonable time, typically 30 days.
Contact: JooWorld3650@gmail.com
Data Protection Officer
Under the PDPA, we have designated a Data Protection Officer (DPO) responsible for data protection compliance. Our DPO can be reached at:
JooWorld3650@gmail.com
Compliance with Laws
Under Singapore’s Personal Data Protection Act (PDPA), we may disclose your Personally Identifiable Information without your consent in the following circumstances:
- To comply with a court order, subpoena, or other legal process
- To respond to a request from a law enforcement agency
- When reasonably necessary to protect the safety of our Visitors and Authorised Customers
We will only disclose information as required by law and will take reasonable steps to ensure such disclosures are lawful and proportionate.
Links to Other Websites
Our website may contain links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours. We are not responsible for the privacy practices or content of these third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page. The “Last Updated” date at the bottom of this Privacy Policy will indicate when the most recent changes were made. Changes become effective immediately upon posting.
If we make a change that affects how we handle Personally Identifiable Information that you previously requested not be disclosed, we will contact you directly to notify you and allow you to prevent such disclosure.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal data, or withdraw your consent to our use of your information, please contact us at:
JooWorld3650@gmail.com
We will respond to your inquiry within a reasonable time, typically 30 days, as required under Singapore’s Personal Data Protection Act (PDPA) for any reason. You are encouraged to check back to review this policy frequently for any changes.
Last Updated: 5 June, 2026